Support

At Pioneer, it is our goal to achieve the complete satisfaction of every Pioneer customer. We've created this area of our Web site to provide you with information about your Pioneer products - everything from firmware updates to owners' manuals is available in a few easy clicks. We also offer a Knowledgebase with answers to the most frequently asked questions about your Pioneer products. We hope you'll find exactly what you are looking for. If you can't find it here, e-mail or give us a call at (800) 421-1404.

Looking for genuine Pioneer replacement parts? Please visit: PIONEER PARTS ONLINE.

Support Information By Product Category

To locate support information on a specific product, please search by product category to view models.

Replacement Parts

Shop online for parts for your Pioneer products. Whether you're looking for a replacement remote control for your television or a faceplate for your car CD player, Pioneer Parts has more than 260,000 parts available.

Monday thru Friday: 9:00 AM to 7:30 PM EST
(800) 421-1404
(310) 952-2247 (24 hour Fax)

Knowledgebase

Search Tips: Include your model number without dashes in your keywords (e.g. PDP5080HD)

FAQs By ProductCategory

Authorized Service Locator


Custom Install

Custom Installation Resources for our Elite home entertainment products.

For Service & Support Please Contact Us At:

Support Icon Small 1925 E. Dominguez St.
Long Beach, CA 90810
Call (800) 421-1404

Or contact us by e-mail.

Hours of operation:
24 hours a day for most services. Hours for product service, product operation and parts inquires:
Mon. - Fri. 9:00 a.m. - 7:30 p.m. Eastern (all product inquiries).
Sat. - Sun. 11:00 a.m. - 7:30 p.m. Eastern (plasma, Blu-ray, navigation inquiries only).

Need Replacement Parts?

Search for and purchase genuine Pioneer replacement parts online.

If you've recently repaired one of your Pioneer products, tell us about your experience. Please click on the appropriate link below to tell us how we did.

Product Upgrades and Notices

 

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